What is Milner House’s CQC rating?

The CQC overall rating for Milner House is "Good".

Milner House

Q: What is Milner House’s CQC rating?

The CQC overall rating for Milner House is &quot;Good&quot;.

Trusted to care in Leatherhead, Surrey

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Milner House

Welcome to Milner House

Set in an impressive listed Victorian mansion, Milner House care home in Leatherhead, Surrey has been carefully updated to provide the latest in nursing care, respite care and expert dementia care for up to 46 people in its generous sized rooms.

Our friendly and welcoming team takes time to learn about your loved one so that we can provide care and experiences that are as individual as they are.

Built in 1891, Milner House retains many of its original features, from high ceilings to large windows and landscaped gardens. However, everything has been updated to provide the latest in older people’s care. We have a hair salon, beautiful lounges and each bedroom is spacious and light, with en-suite facilities. The home and gardens are fully wheelchair-accessible.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Ermyn Way
Leatherhead
Surrey
KT22 8TX

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Leatherhead memory café – free event at Milner House

Join us for tea, coffee, and conversation at Leatherhead library on the last Friday of the month, 10.30am - 12pm.

Find out more

Leatherhead memory café – free event at Milner House

Have a look around our home

At Milner House we have a range of luxury facilities and beautifully decorated shared spaces for residents to enjoy as they please.

View images and videos

Life at our home

We support your loved one to enjoy fulfilling experiences every day – something we call ‘meaningful lifestyles’. That might mean taking part in our home activities or helping around the home – whatever brings them purpose and meaning. Our group activities include music and exercise sessions as well as shopping outings and regular entertainment.

Activities room
Cafe
Church Services
Cinema room
Garden
Hair and beauty salon

Care at our home

The team at our Leatherhead care home provides a wide range of care on a short-term and permanent basis. Each resident receives different care because everything we do is personalised to their unique needs.

Types of care offered

Healthcare services

Chiropody
Community support services
Dentist
District nursing team
Namaste care
Optician

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Milner House will provide your loved one with care that is completely tailored to their individual needs and wishes.

What makes this job for me is spending time with residents and seeing them happy and enjoying life.

Gary NashHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Milner House care home.

Article Eco System Hector Test 2

Some summary

Care UK shortlisted for 11 Caring UK Awards

Care UK has been shortlisted in eleven categories at the Caring UK Awards, including in categories for Care Home Group and Care Employer of the Year.

Care UK’s shortlisted for six Leaders in Care awards.

Care UK has been shortlisted in six categories for this year’s Leaders in Care Awards, including the Care Provider of the Year category.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Milner House care home.

All the staff are very friendly and they encouraged my relative to socialise and she is very relaxed when we visit.

Relative of a resident, April 2023

Milner House has been so helpful and understanding in allowing me to talk to my sister by telephone or WhatsApp and ‘see’ one another, bringing me much needed reassurance. The management put in place strategies to cope with a potential outbreak well in advance of the lockdown, including an isolation ward, well stocked supplies of PPE and accommodation for carers. All of these measures have been most reassuring.

Sister of resident, May 2020

My lovely Aunt has been a resident at Milner House for over 3 years and she has been very content. I can't fault the care that she has received and the staff have always treated her with kindness, dignity and respect. The communal areas are spotlessly clean and have a nice homely feel. When my Aunt feels well enough to leave her room the Cafe has proved to be a little haven of calm, where we can enjoy a cuppa and a chat together.

Relative of resident, April 2020

From what I have seen, the staff that deal with mum’s personal care are respectful. The activities people and nurses stop and talk to her and give her a hug, they make her feel welcome. They are a very caring and friendly bunch who deal very well with her needs.

Relative of a resident, November 2019

All the staff are brilliant, even if they're just passing; they will tap or stroke her hand and say hello to her.

Ms Gloria Barnes, March 2019

Surrey Care Awards Winner 2022 - Care Worker of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

Caring UK Awards 2023 finalist - Care Employer of the Year AND Care Home Group

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is palliative care?

Discover more about the compassionate palliative care that we provide and how we sensitively tailor your loved one’s end of life care to their wishes.

How to provide person-centred care for your loved one

Providing person-centred care for a loved one is all about putting their choices at the heart of their care.

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced...

Nearby Homes

Milner House

Surrey KT22 8TX

CQC Rating: Good

FAQs

Milner House offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room and church services.

The CQC overall rating for Milner House is "Good".

Milner House offers residential care, dementia care, nursing care, respite care and end of life care for older people in Leatherhead, Surrey.

Yes, you can find more Care UK homes in these locations:

Care homes in Surrey

Care homes in Leatherhead

Milner House care home

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Milner House

Milner House

Welcome to Milner House

At a glance

Leatherhead memory café – free event at Milner House

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

Article Eco System Hector Test 2

Care UK shortlisted for 11 Caring UK Awards

Care UK’s shortlisted for six Leaders in Care awards.

What others have to say

Your next steps

Help and advice

What is palliative care?

How to provide person-centred care for your loved one

One step at a time – a video guide to navigating dementia

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

Milner House

Milner House

Welcome to Milner House

At a glance

Leatherhead memory café – free event at Milner House

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

Article Eco System Hector Test 2

Care UK shortlisted for 11 Caring UK Awards

Care UK’s shortlisted for six Leaders in Care awards.

What others have to say

Your next steps

Help and advice

What is palliative care?

How to provide person-centred care for your loved one

One step at a time – a video guide to navigating dementia

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Milner House provide?

What is Milner House’s CQC rating?

What types of care does Milner House offer?

Are there any other Care UK care homes in Surrey?